Homestead looks after families’ information, so we take reports seriously and we’re grateful for them.
How to report
Email support@homesteadsbox.com with “Security report” in the subject. Tell us what you found, where, and the steps to see it. Please don’t include anyone’s personal information that you don’t need to.
What you can expect
- We’ll confirm we got your report within 3 business days.
- We’ll keep you updated while we look into it and fix it.
- With your permission, we’ll thank you by name once it’s fixed.
What’s in scope
homesteadsbox.com and its subdomains, the Homestead Board software, the Kids Wi‑Fi box setup, and the Homestead apps.
Please don’t
- access, change or delete anyone else’s information, or keep more than you need to show the problem,
- try to slow down or knock over our services, send spam, or trick people, or
- test on a family’s Homestead that isn’t yours.
If you act in good faith and follow these guidelines, we won’t take legal action against you for your research, and we’ll work with you to understand and fix the problem.
Our security.txt has these details in a standard format.